Lasta (Lasta Inc. / Lasta Fitness app) faces widespread consumer complaints and a warning from the Better Business Bureau regarding unexpected recurring charges and difficult cancellation processes.
What Users Report
Hidden or High Renewal Fees: Users sign up for low-cost introductory or trial offers (such as $10 or less), only to be automatically billed much higher recurring subscription fees (ranging from $55 to $80+ per month or multi-week cycle) once the trial ends. Reddit·r/DoesAnybodyElse +1 Unwanted Add-on Plans: Many customers report that optional add-ons (like advanced workouts, chair yoga, or tai chi plans) were automatically bundled or selected during checkout unless manually unchecked. Hard-to-Reach Support: Consumers frequently complain that it is difficult to get a timely response or cancel memberships directly through customer service channels. JustAnswer
How to Stop Charges and Get a Refund
Check Your Statements: Review your bank, credit card, or PayPal statements to identify all specific charges from Lasta. Reddit·r/DoesAnybodyElse +1 Cancel the Subscription: Try to cancel auto-renewal directly inside the Lasta app, through the chatbot on the Lasta Official Website, or by emailing their support team to request a written cancellation confirmation. JustAnswer +1 Dispute the Charges: If Lasta does not respond or refuses a refund, contact your credit card issuer, bank, or PayPal to block future payments and dispute unauthorized transactions. Reddit·r/DoesAnybodyElse +1 File a Formal Complaint: You can report unresolved billing issues or deceptive practices to the Better Business Bureau Lasta Profile or your state's consumer protection agency.